1. Introduction

Lenip Pty Ltd trading as Insulwest (“Insulwest”, “we”, “us”, or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website (www.insulwest.com.au) or engaging our services, you consent to the data practices described in this policy.

2. Information We Collect

We only collect personal information that is reasonably necessary for our business functions and activities. The types of information we may collect include:

  • Contact details: Name, email address, phone number, and physical address.

  • Enquiry data: Details of the messages or queries you submit through our online contact forms.

  • Website data: IP addresses, browser types, and standard web log information collected automatically via cookies or analytics tools.

3. How We Collect Information

We collect personal information directly from you when you:

  • Fill out the “Contact Us” form on our website.

  • Communicate with us via phone, email, or in person at our Carlisle premises.

  • Request a quote, consultation, or place an order for insulation products.

4. How We Use Your Information

We use your personal information to:

  • Respond to your inquiries and provide professional advice regarding thermal, acoustic, and industrial insulation.

  • Supply products and services tailored to your needs.

  • Process administrative functions, including invoicing and delivery logistics.

  • Improve our website, customer service, and product offerings.

5. Disclosure of Personal Information

We do not sell, trade, or rent your personal information to third parties. We may disclose your information to:

  • Service Providers: Trusted third-party contractors who assist us in operating our website, conducting our business, or servicing you (e.g., delivery partners, IT support), provided they agree to keep this information confidential.

  • Legal Requirements: Law enforcement or regulatory bodies if required or authorized by Australian law.

6. Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes implementing digital security measures for our web inquiries and physical security at our WA headquarters.

7. Access and Correction

You have the right to request access to the personal information we hold about you and to ask for it to be corrected if you believe it is inaccurate, out of date, or incomplete. To do so, please contact us using the details below.

8. Contact Us

If you have any questions about this Privacy Policy or wish to make a complaint regarding a suspected privacy breach, please contact us at: Insulwest

  • Address: 186 Star Street, Carlisle WA 6101

  • Phone: 08 9470 1280

  • Email: sales@insulwest.com.au